Information

About "La Tendo"

Thank you very much for visiting La Tendo online shop. At La Tendo we offer a wide range of collectibles and toys ranging from Japanese Anime Related Character Merchandise to Gaming and TV/Movie Figures. You will find figurines from Gashaphon, Shokugan (candy toy), Complete Figure & Statute (6 to 12 inch figure), Limited Edition Release from Japan, Anime Apparel, Plushies & Accessories etc.

Mail Communications

You should automatically receive an order acknowledgment mail shortly after placing an order at our store. If you do not receive a mail, please check your spam mail settings and make sure you are able to receive mails from our @Latendo.com domain, and contact us using the Contact Us form on our website. Your order may be cancelled if we are not able to contact you.

Payment Method

PayPal - PayPal balance, eCheck, credit card

Credit card - VISA, MasterCard, American Express, JCB, Diners Club

*Payment requests will be sent only after all items in an order are in stock.

Bank Transfer (Domestic only)

Cancellations

Cancellations are not accepted. Please read more on our cancellation policy at FAQ.

Combined Shipping

Items may only be combined for shipping if they are all in-stock, or pre-orders scheduled to be released the same month. In-stock and back-ordered items can be combined with pre-order items scheduled to be released the current month.

Stock Status

The stock status of items at our store is updated regularly during business hours. There may be some cases where the stock status displayed on our website does not match our available stock and items that are shown on our website as available may actuality be sold out. Customers will be contacted if this occurs.

Shipping Methods

*EMS: 3-7 days delivery. Registered and includes tracking number. Recommended.

*Air Parcel: 10-14 days delivery. Registered and includes tracking number.

*Ta-Q-Bin for local delivery: Please check our Shipping Rates and Policies

All Deliveries and Time Frames estimates are not guaranteed.

Shipping & Handling Fees (S&H)

We will inform you of the actual shipping rates for your items when your order is in stock and ready to ship. Please note that we cannot provide shipping quotes for pre-order items as we do not know their final size or weight.

Please see our Payment/Shipping and FAQ for more detailed information.

La Tendo Points

Purchases at our store may accumulate points based on item prices. Points for an order will be distributed approximately 1-2 days after order shipment, and may be redeemed for future purchases at the rate of 100 points = SGD $1.00.

Returns

All sales are final. No returns will be accepted, with the exception of defective items. Please contact us within 7 days of receipt and picture of item if there is a problem with your item or order.

Our Commitment to Privacy

The information we collected thru our online shop sale is solely for us to complete your order. We do not share your information to any 3rd party except to the extent necessary to complete the order.

La Tendo‘s Contact Information

Suntec City Mall 3 Temasek Boulevard #03-354-355
Singapore 038983. (Operating Hours 1130hrs to 2100hrs daily)
Contact nos :+65-6336-6615 Email: enquiry@latendo.com